How Can I Save an Email Address to My Address Book Connecting to Microsoft Exchange

Introduction

This article describes how to troubleshoot the following Offline Address Book issues in Microsoft Outlook in a Microsoft 365 environment:

• Users can't download the Offline Address Book.

• Synchronization errors occur in the Offline Address Volume.

• You receive nondelivery study (NDR) messages when you use the Offline Address Volume to send e-mail messages to users.

• You lot receive the post-obit error message when y'all run the Ship/Receive command in Outlook in Buried Substitution mode:

  Chore 'Microsoft Commutation Server' reported error (0x8004010F): 'The operation failed. An object could not be constitute.'

Procedure

To troubleshoot these issues, follow the steps below. Later on yous follow each pace, test to see whether the Offline Accost Book issue has been resolved. If the result is resolved, information technology'southward unnecessary to continue to the next step. If the result isn't resolved, go along to the next footstep.

Pace 1: Make sure that the global address listing (GAL) is upward to date

Cheque whether the GAL is up to date. To practise this, ensure that you tin can view any changes in the GAL by using Microsoft Outlook Spider web App. If the expected changes aren't present in the GAL, the changes volition not replicate to the Offline Accost Volume.

NOTE: If you change your on-bounds Active Directory schema, but the Microsoft Azure Agile Directory Sync Tool all the same doesn't synchronize these changes correctly, become to this Microsoft website to proceed troubleshooting this upshot:

    Troubleshoot directory synchronization

If the Online Address Book is correct but the Offline Address Volume is still incorrect, go to the next step.

Step 2: Manually download the Offline Address Book and and so make certain that Buried Substitution Way is enabled

Manually download the Offline Address Book in Outlook. This may too resolve nondelivery report issues if you're using an outdated version of the Offline Accost Book. For more than information about how to manually download the latest copy of the Offline Address Book, click hither:

    Yous tin can't find a user in the offline accost volume in Microsoft 365

Next, ensure Outlook is fix up to apply Cached Exchange Mode. To do this follow these steps:Accept i of the following actions:

1. If yous're running Outlook 2007, clickTools, and so clickAccount Settings.

2. If yous're running Outlook 2013 or Outlook 2010, clickFile on the Office ribbon, clickAccount Settings, and then clickBusiness relationship Settings.

3. In theEmail Settings dialog box, select the Microsoft Exchange account that you want, and then clickChange.

4. In theMicrosoft Commutation Settingsdialog box, make sure that the Utilize Cached Commutation Modecheck box is selected.

Pace three: Check that the Background Intelligence Transfer Service (BITS) service is running

Outlook uses Bits to connect to the URL provided by the Autodiscover service. To determine whether BITS is started, follow these steps:

1. ClickStart, clickCommand Console, clickAdministrative Tools, and so clickServices.

2. In the list of services, clickBackground Intelligence Transfer Service, and and so brand sure that the status of this service is set toStarted.

Step four: Install the latest updates for Part and for Microsoft 365 Desktop

1. Ensure that the latest Microsoft Office service pack is installed.

   NOTE: If you're using Microsoft Office Outlook 2007, you must, at a minimum, accept the 2007 Microsoft Office organization Service Pack i installed on the figurer.

2. If you're using Part 2007 or Role 2010, ensure that the latest version of Microsoft 365 Desktop Setup is installed. To exercise this, sign in to the Microsoft 365 portal, selectDownload Software, and so clickDesktop Setup.

Stride 5: Re-create the Outlook profile

If the existing Outlook profile is corrupted, this corruption could be the cause of the issue. Abuse may accept occurred if Outlook stopped responding. For more data well-nigh how to create and to set up an email profile in Outlook, refer to the following article:

   Create a New Outlook Contour

Note: See the bottom of this article for the 3rd-party information disclaimer.

Footstep six: Decide whether the Autodiscover service is working, and bank check admission to the Offline Accost Book

Annotation: If the Offline Address Volume event wasn't resolved past using steps ane through 5, follow this step for validation before you call Microsoft Support.

Bank check whether Outlook and the reckoner tin can admission the Offline Address Book file on the server. This action is typically washed past Outlook in the background. It also happens when y'all force a download of the Offline Accost Volume in Outlook. To do this cheque, sign in to the Microsoft 365 portal, and then follow these steps:

1. Starting time Outlook.

2. Agree down the CTRL central, right-click the Outlook icon in the notification area on the right side of the taskbar, and then clickExamination Due east-post AutoConfiguration.

3. Click to articulate the Utilize Guessmart bank check box, and then click to clear theSecure Guessmart Authenticationcheck box.

4. Click to select theUse AutoDiscover check box.

5. Blazon the email address and countersign, and so clickExam.

6. On theResults tab, note the path of OAB URL.

7. Click theXML tab, locate the <OAUrl> and </OABUrl> tags, and so re-create the path that's displayed between the tags. Paste the path into the accost box in Windows Internet Explorer, add /OAB.xml to the end of the path, and so press Enter.

The following is an example of what the URL may resemble:

    https://autodiscover.contoso.com/OAB/93179f28-4b4d-4e58-aec1-07bb493be4f4/OAB.xml

Annotation: The information that's displayed in the webpage in Cyberspace Explorer. The webpage should contain lots of XML information.

The effigy below depicts an instance of the information that should be displayed in Internet Explorer.

Still need help? Become to Microsoft Customs.

3rd-party information disclaimer

The information and the solution in this document correspond the current view of Microsoft Corporation almost these bug as of the date of publication. This solution is available through Microsoft or through a tertiary-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this commodity might describe. There might also be other tertiary-political party providers or third-party solutions that this commodity does not describe. Because Microsoft must respond to changing market place conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accurateness of whatever data or of any solution that is presented by Microsoft or by any mentioned 3rd-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include only are not limited to representations, warranties, or conditions of title, not-infringement, satisfactory condition, merchantability, and fettle for a item purpose, with regard to whatsoever service, solution, production, or whatever other materials or information. Microsoft is in no way liable for whatsoever third-party solution that this article mentions.

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Source: https://support.microsoft.com/en-gb/office/how-to-troubleshoot-the-outlook-offline-address-book-in-a-microsoft-365-environment-af66162b-92ad-4e41-bf08-2b597c34d7a8

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